Shipping Policy (China to Global)

1. Order Processing Time

• All orders are processed and shipped within 1-3 business days (excluding weekends and Chinese national holidays).
• Processing times for pre-order or custom-made items are specified on the product page, typically 7-15 business days.
• Orders will be reviewed within 24 hours after successful payment, and enter the shipping process once approved.

2. Shipping Methods & Rates

3. Estimated Delivery Times

• North America (USA, Canada): 7-15 business days
• Europe (UK, EU countries): 10-20 business days
• Oceania (Australia, New Zealand): 10-20 business days
• Asia: 5-12 business days
• Other regions: 15-30 business days

Important Notice: During peak shopping seasons (Black Friday, Cyber Monday, Christmas, Chinese New Year), delivery times may be extended to 20-30 business days. We will post advance notices on our website homepage.

4. International Customs & Duties

1. Duty Responsibility:
   • For USA shipments: Effective August 29, 2025, all shipments to the United States are required to use Delivered Duty Paid (DDP) incoterms. All import duties, taxes, and customs fees are included in your order total at checkout.
   • For all other countries: Shipments are sent under Delivered at Place (DAP/DDU) incoterms. Any import duties, value-added tax (VAT), consumption tax, or other customs fees imposed by the destination country are the sole responsibility of the recipient .
2. Customs Clearance: We provide complete customs documentation for all packages, including accurate HS codes and declared values. However, we have no control over customs processing speed or inspection results.
3. Unpaid Duties Consequences: If a recipient refuses to pay applicable duties and taxes (for non-US destinations), resulting in the package being returned or destroyed by customs, all associated costs (including round-trip shipping, duties, and storage fees) will be deducted from any refund. We reserve the right to pursue additional charges if the refund amount is insufficient.
4. Personal Use Limits: Please ensure your purchase complies with the personal use item value limits of your destination country. Exceeding these limits may result in the package being seized or requiring formal commercial import declaration.

5. Package Tracking & Notifications

• Once your order ships, we will immediately send a shipping confirmation email to your registered email address, containing your full tracking number and a direct tracking link.
• You can also check real-time logistics status by logging into your account and navigating to "My Account > Order Details".
• We recommend installing logistics tracking apps like Aftership to receive timely updates on your package.

6. Incorrect Address & Undeliverable Packages

1. Please carefully verify your shipping address (including full name, phone number, street address, and postal code) before placing your order.
2. If a package cannot be delivered or is returned due to an incorrect, incomplete address provided by you, or because no one was available to sign for delivery, all additional shipping and handling costs will be your responsibility.
3. If a package is returned for the above reasons, we will contact you upon receipt. You may choose to have the package re-shipped (you will be responsible for the new shipping cost) or request a refund (refund will be minus the original shipping cost and any applicable fees).

7. Lost, Damaged & Stolen Packages

1. Lost Packages: If logistics information shows the package has been shipped but has not been delivered after 60 days (90 days for remote regions), and the logistics company confirms the package is lost, we will offer you a free re-shipment or a full refund.
2. Damaged Packages: If you receive a package with obvious external damage, please take photos immediately at the time of delivery and contact our customer service within 24 hours, providing photos of both the damaged package and the damaged items. After verification, we will offer a replacement, exchange, or partial refund based on the extent of damage.
3. Force Majeure Disclaimer: We are not liable for lost, damaged, or delayed packages caused by force majeure events, including but not limited to natural disasters, war, strikes, customs inspections, or government actions.

8. Special Item Shipping

• Some electronic products we sell (such as cameras, headphones, etc.) contain built-in lithium batteries. These items can only be shipped via specific international logistics channels, which may extend delivery time by 2-5 business days.
• We strictly comply with international air transport regulations, and all battery-containing items are packaged in accordance with safety standards.
• Some countries/regions have special restrictions on the import of battery-containing items. Please confirm the relevant regulations in your area before placing an order.

9. Holiday & Peak Season Delays

• During Chinese national holidays (Spring Festival, National Day, etc.), our warehouse and logistics partners will suspend operations, and order processing and shipping times will be extended accordingly.
• During global shopping peak seasons, due to the surge in order volume and increased logistics pressure, delivery times may be 5-10 business days longer than usual.
• We will post advance notices on our website homepage and social media channels before holidays and peak seasons, informing you of the latest order processing and shipping arrangements.

10. Contact Us

• Email: support@yourstore.com
• Response time: 1-2 business days